Elite Global Client Services Specialist

Colsafety; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Vision & Dental

HSA Contributions

Add On Insurance Options

Employee Assistance Program

Generous PTO & Holidays

Volunteer PTO

401k Matching

Job summary

Colsafety in Atlanta, GA is seeking a Client Services Specialist who will be the first contact for our global clientele. This role emphasizes ongoing training and high-impact support beyond a typical CS position.

You will manage online orders, develop Gear Expert knowledge, participate in training sessions, and provide feedback to improve the client experience while collaborating with a tight-knit team. This is a full-time on-site role with growth opportunities.

Qualifications

• Respond quickly to inbound sales opportunities and address client needs.
• Manage online orders and provide accurate, high-quality service with follow-up.
• Gain Gear Expert knowledge of product lines and internal procedures.
• Participate in ongoing training for customer service efficiency.
• Provide feedback to internal teams to improve client experience.

Responsibilities

• Serve as first contact point for clients with swift responses.
• Close out customer interactions with prompt follow-up.
• Collaborate with internal teams to implement improvements.
• Document customer feedback to inform product and service enhancements.

Skills

Inbound sales

Customer service

Product knowledge

Communication

Teamwork

Tools

CRM systems

Job description

Colsafety in Atlanta, GA is seeking a Client Services Specialist who will be the first contact for our global clientele. This role emphasizes ongoing training and high-impact support beyond a typical CS position.

You will manage online orders, develop Gear Expert knowledge, participate in training sessions, and provide feedback to improve the client experience while collaborating with a tight-knit team. This is a full-time on-site role with growth opportunities.