Client Services Specialist

Columbia Safety and Supply; California (MO); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Generous paid time off (PTO)

401k Matching Options

Free Employee Assistance Program

Generous PTO + holidays

Volunteer PTO

401k Matching

Job summary

A leading safety supply company in Missouri is seeking a Client Services Specialist to enhance client interactions with exceptional service. This role involves managing orders, providing product knowledge, and contributing to a team-focused environment. Ideal candidates are strong communicators and problem-solvers who thrive in a collaborative setting. Competitive benefits package and ongoing training are provided.

Qualifications

• The desire to work continuously with people.
• Exceptional written and oral communication skills.
• Ability to manage online orders and client interactions.
• Strong organizational skills.
• Autonomous decision-making and problem resolution.
• Desire to be part of a team and high performer.

Responsibilities

• React swiftly to inbound sales opportunities.
• Manage online orders with exceptional service.
• Obtain extensive knowledge of product lines.
• Participate in ongoing training to ensure effective and efficient customer service.
• Provide customer feedback to internal teams to continually improve service.

Skills

Problem-solving

Fluency with technology

Excellent communication skills

Strong organizational skills

Autonomous decision-making

Job description

Overview

Our Client Services Specialists are not a call center; these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role. When you join our team, you receive ongoing and in-depth training to be a high-impact resource for our clients. This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Responsibilities

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it\'s great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

Applications are being taken exclusively online for this role. We look forward to learning about the ways that your talents will support the growth and vision of our organization!

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides equal employment opportunities to individuals of all races, national origin, gender, sexual orientation, marital status, and veteran status.