Client Services Specialist

Colsafety; Atlanta (GA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health, Vision & Dental

HSA Contributions

Add On Insurance Options

Employee Assistance Program

Generous PTO & Holidays

Volunteer PTO

401k Matching

Job summary

Colsafety in Atlanta, GA is seeking a Client Services Specialist who will be the first contact for our global clientele. This role emphasizes ongoing training and high-impact support beyond a typical CS position.

You will manage online orders, develop Gear Expert knowledge, participate in training sessions, and provide feedback to improve the client experience while collaborating with a tight-knit team. This is a full-time on-site role with growth opportunities.

Qualifications

• Respond quickly to inbound sales opportunities and address client needs.
• Manage online orders and provide accurate, high-quality service with follow-up.
• Gain Gear Expert knowledge of product lines and internal procedures.
• Participate in ongoing training for customer service efficiency.
• Provide feedback to internal teams to improve client experience.

Responsibilities

• Serve as first contact point for clients with swift responses.
• Close out customer interactions with prompt follow-up.
• Collaborate with internal teams to implement improvements.
• Document customer feedback to inform product and service enhancements.

Skills

Inbound sales

Customer service

Product knowledge

Communication

Teamwork

Tools

CRM systems

Job description

Client Services Specialist

Department: Client Services

Employment Type: Full Time

Location: Atlanta, Georgia - DC

Reporting To: Andrew Neuenswander

Description

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements for success as part of our elite Client Services team:

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include:

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.