Elite Client Services Specialist for Global Clients

Columbia Safety and Supply; Coppell (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance with

Company HSA Contributions

Add On Insurance Options: Accident, ST

Free Employee Assistance Program

Generous PTO + holidays

Volunteer PTO

401k Matching

Job summary

Columbia Safety and Supply in Coppell, TX is seeking a Client Services Specialist who will be the first point of contact for our global clientele. This role is not a call center; you will receive in-depth training to become a high-impact resource and rely on your responsiveness to inbound opportunities.

You will manage online orders, provide accurate service, and collaborate with teams to continually improve the customer experience.

Qualifications

• Swiftly react to inbound sales opportunities and address client needs.
• Manage online orders with accuracy and exceptional service, with follow-up.
• Obtain Gear Expert knowledge of product lines and internal procedures.
• Participate in ongoing procedural and product training sessions.
• Provide customer feedback to internal teams to improve processes.

Responsibilities

• Answer inbound inquiries and actively address client needs.
• Process online orders and ensure accurate, timely fulfillment.

Skills

Customer service

Problem solving

Communication

Technical aptitude

Team player

Autonomy

Job description

Columbia Safety and Supply in Coppell, TX is seeking a Client Services Specialist who will be the first point of contact for our global clientele. This role is not a call center; you will receive in-depth training to become a high-impact resource and rely on your responsiveness to inbound opportunities.

You will manage online orders, provide accurate service, and collaborate with teams to continually improve the customer experience.