Elite Family Admissions Director

Crossover; Thousand Oaks (CA); On-site; USD 164,000 - 191,000; Full time

Job summary

Alpha School in California seeks a Director of Member Relations to own the campus admissions journey from inquiry to first day. You will manage 20+ active families, run campus tours, shadow days, and open houses, and keep HubSpot and SIS updated.

This is a full-time, on-site role at a single campus, with a focus on high-net-worth families. You will use AI tools to prep and summarize, report weekly pipeline health, and help shape standards for future campuses.

Qualifications

• 3+ years in a client-facing role where the buyer spent $25,000+ per client or $2,000+ per month.
• You have personally owned a client, admissions, or enrollment journey from first inquiry through the commitment decision.
• You have managed 7+ client relationships at once in a CRM, database, or tracking system.
• You have told a prospective client not to buy, enroll, or join because it was not the right fit.
• You have used AI tools in a client-facing workflow.
• You communicate concisely and professionally in live conversations and writing with executives, high-net-worth individuals, or other demanding clients.
• You have personally led polished in-person tours, presentations, meetings, or hosted experiences for affluent families, senior executives, or other high-profile visitors.
• You can build a multi-touch relationship over 30+ days and stay engaged with families not ready to enroll.
• You have personally owned an enrollment, membership, client-count or revenue target for at least 12 months, with explainable results.
• You have built a demand channel that brought in paying clients or enrolled families, and owned a referral relationship with an external organization that sent them to you.
• You live in, or will move within 60 days to, an open campus market: Los Angeles, La Jolla, or Malibu, CA; Austin, TX; Atlanta, GA; Boca Raton, FL; Boston, MA; Chicago, IL; Greenwich, CT; Nashville, TN; or Park City, UT.
• Willing to work on-site at your campus daily.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Owning the enrollment journey for every prospective family, from first inquiry through onboarding, and real needs assessment before you present anything.
• Carrying 20+ active families at once, answering every inquiry promptly and reviewing applications daily.
• Leading campus tours, open houses, info sessions, and shadow days to show families what this is.
• Forming the admit or decline recommendation and delivering the decision to the family yourself.
• Keeping HubSpot and the SIS current after every interaction, using AI tools for prep and summaries, and reporting pipeline health weekly.

Skills

Client-facing sales

High-net-worth clients

Concise communication

Tools

HubSpot

ChatGPT

Claude

Job description

Alpha School in California seeks a Director of Member Relations to own the campus admissions journey from inquiry to first day. You will manage 20+ active families, run campus tours, shadow days, and open houses, and keep HubSpot and SIS updated.

This is a full-time, on-site role at a single campus, with a focus on high-net-worth families. You will use AI tools to prep and summarize, report weekly pipeline health, and help shape standards for future campuses.