Enrollment & Family Experience Director

Crossover

San Diego (CA)

On-site

USD 180,000 - 220,000

Full time

6 hours ago

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Job summary

Alpha is hiring for a Director of Membership to own the admissions journey at a single campus, engaging affluent families from inquiry through onboarding. You will manage 20+ active families, lead campus tours, and deliver admissions decisions in person, while maintaining systems like HubSpot and SIS and leveraging AI tools for prep and summaries.

Ideal candidates have 3+ years in client-facing roles with high-value buyers, strong communication with executives, and a proven ability to nurture

Qualifications

3+ years in a client-facing role with high-value buyers ($25k+/client or $2k+/mo).
Owned a client admissions or enrollment journey from inquiry to commitment.
Managed 7+ client relationships simultaneously in a CRM or tracking system.
Advised prospects on fit; refused enrollment when not a good match.
Used AI tools in a client-facing workflow.
Communicated concisely and professionally with executives and high-net-worth clients.

Responsibilities

Own the enrollment journey for every prospective family from inquiry to onboarding.
Carry 20+ active families at once, responding to inquiries within four hours.
Lead campus tours, open houses, info sessions, and shadow days.
Form admit/decline recommendations and deliver decisions in person.
Maintain HubSpot and SIS; use AI tools for prep and summaries; report weekly.