Elite Dispatcher: Master Scheduling & Customer Care

TurnPoint Services; Johnston (IA); On-site; USD 46,000 - 60,000; Full time

Benefits offered by this job

Comprehensive Benefits

Growth Opportunities

Team-oriented culture

Job summary

TurnPoint Services in Johnston, IA is seeking a Dispatcher to keep our service operation running smoothly. You will schedule and dispatch technicians, communicate with customers about appointments, and serve as the primary contact throughout scheduling.

The ideal candidate is organized, customer-focused, detail-oriented, and comfortable multitasking in a fast-paced office environment. If you enjoy solving problems and helping both customers and technicians have a great experience, this could be

Qualifications

• 1–2 years of customer service, dispatch, call center, or related experience.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication skills.
• Experience with scheduling, dispatch, or CRM software.
• Ability to remain calm, professional, and solutions-focused under pressure.
• Strong attention to detail and follow-through.
• Ability to work effectively with customers, technicians, and internal teams.

Responsibilities

• Schedule and dispatch technicians based on availability, location, and skill set.
• Communicate with customers regarding appointment confirmations, arrival windows, and service updates.
• Monitor technician schedules and adjust routing to accommodate same-day changes and emergencies.
• Answer inbound calls and assist customers with service requests and scheduling questions.
• Maintain accurate customer and dispatch records in CRM and scheduling systems.
• Coordinate with technicians and service managers to support timely completion of jobs.
• Identify and resolve scheduling conflicts while keeping customers informed.
• Escalate complex customer concerns or scheduling issues to the DSR Lead or Supervisor as needed.
• Assist with other administrative and customer service responsibilities as assigned.

Skills

Customer service

Dispatch

Organizational skills

Communication skills

Multitasking

Scheduling software

CRM software

Professional under pressure

Team collaboration

Tools

Scheduling software

CRM software

Dispatch software

CRM platform

Job description

TurnPoint Services in Johnston, IA is seeking a Dispatcher to keep our service operation running smoothly. You will schedule and dispatch technicians, communicate with customers about appointments, and serve as the primary contact throughout scheduling.

The ideal candidate is organized, customer-focused, detail-oriented, and comfortable multitasking in a fast-paced office environment. If you enjoy solving problems and helping both customers and technicians have a great experience, this could be