Dynamic Dispatcher: AI-Driven Scheduling & Customer Care

Cnected; Brownsburg (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Cnected is seeking a Dispatcher to be the voice that keeps everything moving, serving as the link between customers, technicians, and the team. This role focuses on scheduling, dispatching, and maintaining clear customer communication in a fast-paced environment.

You will work with AI-powered systems to optimize call assignments, collaborate with technicians, and ensure timely service delivery while upholding our core values of integrity, ownership, and service.

Qualifications

• Ability to multitask across multiple CRM platforms and AI-powered tools.
• Excellent interpersonal communication skills.
• Take responsibility for work and maintain accuracy.

Responsibilities

• Schedule and assign calls to technicians using AI-powered systems.
• Coordinate with technicians to schedule return calls for customers.
• Dispatch calls based on technician skills and location for efficiency.
• Communicate with customers to schedule calls and confirm appointments.
• Maintain regular attendance and perform other duties as assigned.

Skills

Multitasking across CRM & AI tools

Interpersonal communication

Decision making

Team collaboration

Scheduling/dispatching

Professional appearance

Initiative

Policy adherence

Job description

Cnected is seeking a Dispatcher to be the voice that keeps everything moving, serving as the link between customers, technicians, and the team. This role focuses on scheduling, dispatching, and maintaining clear customer communication in a fast-paced environment.

You will work with AI-powered systems to optimize call assignments, collaborate with technicians, and ensure timely service delivery while upholding our core values of integrity, ownership, and service.