Customer Experience Coordinator

RiseMe; Town of Florida (NY); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Maternity insurance

Life insurance

401(k) plan

Employee stock purchase plan

Paid time off

Tuition reimbursement

Scholarships

Training program

Job summary

Orkin is seeking a Customer Relations Specialist in New York to provide best-in-class service. You will handle incoming calls, schedule visits, and optimize routes to reduce drive time while upholding privacy and accuracy.

No prior industry experience required thanks to Orkin's training; the role offers growth opportunities with a full benefits package, and a strong, recession-resistant platform.

Qualifications

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently

Responsibilities

• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules
• Schedule appointments for technicians to minimize drive time and distances
• Use listening and questioning to identify customer needs
• Maintain customer database with accurate information
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes and initiatives
• Safeguard customer privacy and proprietary information

Skills

Customer service

Sales

Interpersonal communication

Education

High School Diploma

Tools

Microsoft Office

Job description

Orkin is seeking a Customer Relations Specialist in New York to provide best-in-class service. You will handle incoming calls, schedule visits, and optimize routes to reduce drive time while upholding privacy and accuracy.

No prior industry experience required thanks to Orkin's training; the role offers growth opportunities with a full benefits package, and a strong, recession-resistant platform.