Elite Client Services Specialist — Training, Tech‑Savvy

GME Supply; Town of Saugerties (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health Insurance

Vision & Dental

401k Matching

Paid PTO

Volunteer PTO

Job summary

Colsafety in Saugerties, NY is seeking a Client Services Specialist. This role is not a call center; you will be the first point of contact for our global clientele and receive ongoing, in-depth training to become a high-impact resource for our clients.

You will proactively handle inbound sales opportunities, manage online orders with precise service, gain Gear Expert level knowledge, participate in product training, and relay customer feedback to improve our processes.

Qualifications

• Fluent with technology and digital tools.
• Clear written and verbal communication required.
• Strong organizational skills and attention to detail.
• Ability to solve problems independently and make decisions.
• Collaborative mindset to work with a team.

Responsibilities

• Respond swiftly to inbound sales opportunities and address client needs.
• Manage online orders and provide accurate, high-quality service.
• Acquire Gear Expert level knowledge of products and procedures.
• Participate in ongoing training sessions for effective customer service.
• Provide customer feedback to improve processes.

Skills

Technology fluency

Excellent communication

Strong organizational

Autonomous problem solving

Team player

Job description

Colsafety in Saugerties, NY is seeking a Client Services Specialist. This role is not a call center; you will be the first point of contact for our global clientele and receive ongoing, in-depth training to become a high-impact resource for our clients.

You will proactively handle inbound sales opportunities, manage online orders with precise service, gain Gear Expert level knowledge, participate in product training, and relay customer feedback to improve our processes.