Elite Client Experience Specialist

Columbia Safety and Supply; Des Moines (IA); Vor Ort; USD 40.000 - 56.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Dental insurance

HSA contributions

Add-on insurance options

EAP 24/7

Paid time off

Holidays

Volunteer PTO

401k matching

Zusammenfassung

Columbia Safety and Supply in Des Moines, IA is seeking a Client Services Specialist to be the first contact for our global clientele. This role emphasizes training and high-impact service beyond a typical call-center position.

You'll react quickly to inbound sales opportunities, manage online orders, gain Gear Expert level product knowledge, and participate in ongoing training to continuously improve the customer experience and company goals.

Qualifikationen

• React swiftly to inbound sales opportunities and address client needs
• Manage online orders and provide exceptional service with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Aufgaben

• React swiftly to inbound sales opportunities and address client needs
• Manage online orders and provide exceptional service with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Kenntnisse

Client communication

Product knowledge

Tech fluency

Problem solving

Organizational skills

Autonomy

Team player

Jobbeschreibung

Columbia Safety and Supply in Des Moines, IA is seeking a Client Services Specialist to be the first contact for our global clientele. This role emphasizes training and high-impact service beyond a typical call-center position.

You'll react quickly to inbound sales opportunities, manage online orders, gain Gear Expert level product knowledge, and participate in ongoing training to continuously improve the customer experience and company goals.