Client Services Specialist

GME Supply; Columbia Township (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

GME Supply is seeking a Client Services Specialist who is not a call center role. You will be the first point of contact for our global clientele, and you will receive ongoing, in-depth training to become a high-impact resource for our clients.

You will react quickly to inbound sales opportunities, manage online orders with accurate and courteous service, and work toward Gear Expert level knowledge of product lines and procedures.

Qualifications

• Excellent communication skills (written and oral)
• Fluency with technology and digital tools
• Strong organizational skills and attention to detail
• Autonomous decision-making and problem resolution
• Team-oriented attitude and high personal performance

Responsibilities

• React swiftly and competently to inbound sales opportunities and address client needs
• Manage online orders and provide accurate, exceptional service, closing out with prompt follow-up
• Obtain Gear Expert level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence
• The desire to work with people continuously and to be a problem solver

Skills

Excellent communication skills

Fluency with technology

Strong organizational skills

Autonomous decision-making

Team-player mindset

Job description

Our Client Services Specialists are not a call center , these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients. This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence
• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision‑making and problem resolution skills
• The desire to be part of a team and to be a high performer