Client Services Specialist

Columbia Safety and Supply; Town of Saugerties (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Paid time off

Volunteer Paid Time Off

401k with matching

Employee Assistance Program

Job summary

GMES Family of Companies seeks a Client Services Specialist in Saugerties, NY. You will be the first point of contact for our global clientele, handling online orders and delivering exceptional service with in-depth product knowledge.

Join a non-call-center team that emphasizes ongoing training, autonomous problem solving, and a collaborative culture. Excellent communication and tech fluency are essential to thrive and contribute to our client experience and company goals.

Qualifications

• Experience in client-facing roles with strong communication.
• Ability to manage online orders and provide accurate service.
• Willingness to participate in product and procedural training.
• Ability to provide actionable client feedback.

Responsibilities

• Respond to inbound sales opportunities promptly.
• Manage online orders and follow up with customers.
• Develop Gear Expert level product knowledge.
• Participate in ongoing training to improve service.
• Share customer feedback with internal teams.

Skills

React quickly

Customer service

Order management

Product knowledge

Training adaptability

Feedback collection

Communication skills

Team player

Autonomous decision-making

Tools

CRM software

Online ordering system

Microsoft Office

Job description

Description

Our Client Services Specialists are

Department

Client Services

Location

Saugerties, NY

Description

Our Client Services Specialists are not a call center, these teammates are highly trained and are the first point of contact for our global clientele. This is not the typical Client Services role, when you join our team, you receive ongoing and in-depth training in order to be a high-impact resource for our clients.

This dedication to continued learning contributes to the client experience as well as the company’s overall goals and culture.

Requirements for success as part of our elite Client Services team

• React swiftly and competently to inbound sales opportunities and actively address client needs
• Manage online orders and provide every customer with accurate and exceptional service, closing out their experience with prompt follow-up
• Obtain Gear Expert® level knowledge of product lines and internal procedures
• Participate in ongoing procedural and product training sessions to ensure effective and efficient customer service
• Provide customer feedback to internal parties, continually improving our approach to excellence

Ideal candidate qualities include

• The desire to work with people continuously and to be a problem solver
• Fluency with technology
• Excellent personal, as well as written and oral communication skills
• Strong organizational skills
• Autonomous decision-making and problem resolution skills
• The desire to be part of a team and to be a high performer

Why it's great to build your career with us!

We are a tight-knit group, and we understand the needs of our teammates. This personal connection allows us to strategically design competitive benefits packages that enhance the employee experience and support overall well-being. Some of our benefits:

• Health, Vision & Dental Insurance with company contributions
  • Company HSA Contributions
  • Add On Insurance Options: Accident, Short Term Disability, etc.
• Free Employee Assistance Program: 24/7 access
• Generous paid time off (PTO) that increases with tenure, plus company-paid holidays
• Volunteer Paid Time Off: Give back to our community & get paid!
• 401k Matching Options with no Vesting Requirements

This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The GMES family of companies provides to individuals of all races, national origin, gender, sexual orientation, marital, and veteran status, equal employment opportunities within our dynamic growth plans.

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