Elite Client Services Specialist — Training & Impact

Columbia Safety and Supply; Town of Saugerties (NY); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health, Vision & Dental Insurance

Paid time off

Volunteer Paid Time Off

401k with matching

Employee Assistance Program

Job summary

GMES Family of Companies seeks a Client Services Specialist in Saugerties, NY. You will be the first point of contact for our global clientele, handling online orders and delivering exceptional service with in-depth product knowledge.

Join a non-call-center team that emphasizes ongoing training, autonomous problem solving, and a collaborative culture. Excellent communication and tech fluency are essential to thrive and contribute to our client experience and company goals.

Qualifications

• Experience in client-facing roles with strong communication.
• Ability to manage online orders and provide accurate service.
• Willingness to participate in product and procedural training.
• Ability to provide actionable client feedback.

Responsibilities

• Respond to inbound sales opportunities promptly.
• Manage online orders and follow up with customers.
• Develop Gear Expert level product knowledge.
• Participate in ongoing training to improve service.
• Share customer feedback with internal teams.

Skills

React quickly

Customer service

Order management

Product knowledge

Training adaptability

Feedback collection

Communication skills

Team player

Autonomous decision-making

Tools

CRM software

Online ordering system

Microsoft Office

Job description

GMES Family of Companies seeks a Client Services Specialist in Saugerties, NY. You will be the first point of contact for our global clientele, handling online orders and delivering exceptional service with in-depth product knowledge.

Join a non-call-center team that emphasizes ongoing training, autonomous problem solving, and a collaborative culture. Excellent communication and tech fluency are essential to thrive and contribute to our client experience and company goals.