VIP Casino Host & Guest Experience Leader

Bally’s Corporation; Dover (DE); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

30 days free rides with DART

Delaware Commute Solutions reimburse m

Job summary

Bally's Corporation is seeking a role focused on premium patron engagement and VIP guest services in Delaware. You will drive trips, resolve requests, and maintain detailed patron records while promoting club benefits and hospitality enhancements.

Key duties include coordinating special services for identified guests and expanding the VIP program through active outreach at events and on the casino floor.

Qualifications

• Sales management experience and a strong customer service background.
• Excellent communication skills and ability to work weekends, holidays, and nights as needed.
• Must pass background check and obtain a license from the DE Lottery.
• Proficiency with Windows programs: Word, Excel and Access.

Responsibilities

• Initiates phone contact with premium patrons to drive trips.
• Resolves all high-end patrons' requests/disputes.
• Reconciles all comps outside of point redemption.
• Maintains a detailed record of premium patron comments.
• Handles all hotel upgrades for expected arrivals.
• Welcomes guests and promotes Capital Club enrollment.
• Develops relationships with VIP casino guests to ensure incremental visits.

Skills

Sales management

Customer service

Communication

Word/Excel/Access

Tools

IGS System

Word

Excel

Access

Job description

Bally's Corporation is seeking a role focused on premium patron engagement and VIP guest services in Delaware. You will drive trips, resolve requests, and maintain detailed patron records while promoting club benefits and hospitality enhancements.

Key duties include coordinating special services for identified guests and expanding the VIP program through active outreach at events and on the casino floor.