Elite Auto Service Concierge

Lucid Motors; Miami (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability coverage

Paid time off

401(k) retirement plan

Equity program

Discretionary annual cash incentive

Job summary

Lucid Motors is seeking a Service Advisor to provide exceptional customer service at every step of the service process. You will greet clients, document concerns for diagnosis, consult with technicians, and explain service options, including time and cost estimates, while tracking client vehicles to Lucid's quality standards.

The role requires 2–5 years of automotive service or front-of-house experience, excellent communication, and strong documentation skills.

Qualifications

• 2–5 years previous automotive experience and training in a Service Advisor or Front of House customer facing role.
• Excellent interpersonal skills with a compassionate and patient demeanor.
• Problem-solving and creative thinking skills.
• Ability to articulate and document details to ensure smooth workflow.
• Ability to tailor and explain automotive terminology and concepts to customers across varying levels of automotive knowledge.
• Proficiency in computer applications such as Microsoft Office as well as learn proprietary DMS software.
• Full-time, including weekends or extended hours during busy periods.
• Willingness to complete Lucid provided CPR training post hire.
• Valid driver’s license with no suspensions within the past year.

Responsibilities

• Inform customers throughout the service experience from initial contact to vehicle handover.
• Conduct comprehensive inspections and check-in processes for customer vehicles and document findings.
• Check in new vehicles and document transport damage on the Bill of Lading (BOL).
• Coordinate loaner agreements and Lyft arrangements for customers when needed.
• Maintain CSI KPI by ensuring high customer satisfaction with service quality.
• Review and revise work orders after technicians complete tasks with accurate time punches.
• Address warranty claim rejections promptly to maintain efficiency and satisfaction.
• Obtain customer signatures for service authorization and process payments for repairs.
• Explain invoices to customers to ensure understanding and satisfaction.
• Greet incoming clients, answer calls, answer questions, and take messages as needed.
• Join QA: ensure work meets Lucid’s standards before vehicle handover.

Skills

Interpersonal skills

Customer service

Problem-solving

Documentation

Automotive terminology

Tools

Microsoft Office

DMS software

Job description

Lucid Motors is seeking a Service Advisor to provide exceptional customer service at every step of the service process. You will greet clients, document concerns for diagnosis, consult with technicians, and explain service options, including time and cost estimates, while tracking client vehicles to Lucid's quality standards.

The role requires 2–5 years of automotive service or front-of-house experience, excellent communication, and strong documentation skills.