Critical 911 Dispatcher — 24/7 Public Safety Ops

911 Emergency Communications; Wallback (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in West Virginia seeks skilled Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate police, fire, or medical resources according to agency procedures.

The role demands calm, precise listening and multi-system coordination. A high school diploma is commonly required; some agencies may require experience or certifications.

Qualifications

• High school diploma or equivalency may be required.
• Some agencies recruit entry-level applicants, while others require prior emergency communications experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in West Virginia seeks skilled Emergency Dispatcher to connect callers with responders. You may receive emergency and nonemergency calls, gather information, confirm locations, and coordinate police, fire, or medical resources according to agency procedures.

The role demands calm, precise listening and multi-system coordination. A high school diploma is commonly required; some agencies may require experience or certifications.