Emergency Dispatcher: Calm, Precise Crisis Response

Emergency Telecommunicator Services; Haswell (CO); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

Emergency Telecommunicator Services in Haswell, CO is seeking 911 dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, quick decision-making, and adherence to confidentiality while handling multiple systems. Shifts may include overnight, weekends, and overtime, with eligibility for benefits.

Qualifications

• High school diploma or recognized equivalency required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, active listening, clear speech, and basic computer skills are important.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active Listening

Clear Speech

Basic Computer Skills

Education

High School Diploma or Equivalent

Job description

Emergency Telecommunicator Services in Haswell, CO is seeking 911 dispatchers to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS according to agency procedures.

The role requires calm communication, quick decision-making, and adherence to confidentiality while handling multiple systems. Shifts may include overnight, weekends, and overtime, with eligibility for benefits.