911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Nellis (WV); On-site; USD 35,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Job summary

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Nellis, WV. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating responders.

You will enter data into CAD systems, monitor radio traffic, and provide caller instructions as trained. The position requires calm communication, accurate typing, and the ability to manage multiple screens and information under pressure.

Qualifications

• High school diploma or equivalent commonly required.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• Testing scores, experience, and training deadlines depend on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Education

High school diploma or equivalency

Tools

Computer-aided dispatch systems

Job description

Emergency Telecommunicator Services is seeking a 911 Emergency Dispatcher in Nellis, WV. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating responders.

You will enter data into CAD systems, monitor radio traffic, and provide caller instructions as trained. The position requires calm communication, accurate typing, and the ability to manage multiple screens and information under pressure.