911 Emergency Dispatcher: Calm, Critical Call Coordination

911 Emergency Communications; Grant Town (WV); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

911 Emergency Communications in Grant Town, WV, seeks skilled dispatchers to handle emergency and nonemergency calls, confirm vital details, and coordinate responders for police, fire, or medical services. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Dispatchers must relay accurate information, assess priority, and document evolving circumstances. Training, potential overtime, and shift coverage are common, with opportunities to serve the

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level; testing scores and training deadlines vary.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess incident priority using standard questions and procedures.
• Enter information into dispatch systems.
• Dispatch responders and coordinate resources as needed.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training limits.
• Maintain accurate, confidential records.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

911 Emergency Communications in Grant Town, WV, seeks skilled dispatchers to handle emergency and nonemergency calls, confirm vital details, and coordinate responders for police, fire, or medical services. The role requires calm communication, attention to detail, and the ability to manage multiple systems.

Dispatchers must relay accurate information, assess priority, and document evolving circumstances. Training, potential overtime, and shift coverage are common, with opportunities to serve the