Alaska Eligibility Technician II - Public Assistance Impact

State of Alaska; Anchorage (AK); On-site; USD 52,000 - 68,000; Full time

Job summary

The State of Alaska’s Division of Public Assistance seeks an Eligibility Technician to connect the public with a range of public assistance programs while helping to test and implement new system improvements. The role supports Alaska families, elders, and individuals toward independence and self-sufficiency.

Ideal candidates will have knowledge of relevant regulations, strong communication, problem-solving abilities, and proficiency with computers and databases.

Qualifications

• Knowledge of federal and/or state government public assistance benefit regulations, policies, and procedures.
• Ability to evaluate financial, personal, medical, and household information to determine program eligibility and authorize benefits.
• Strong oral and written communication tailored to audience and context.
• Ability to identify problems, assess information for accuracy, and recommend solutions.
• Proficiency with computers, databases, and automated systems relevant to eligibility work.

Responsibilities

• Connect the public with public assistance programs and services.
• Contribute to system improvements by participating in user acceptance testing for new developments.
• Support Alaska families, elders, and individuals in need toward greater independence and self-sufficiency.
• Maintain accurate case records within required timeframes.

Skills

Eligibility Determinations

Oral and Written Communication

Problem Solving

Computer Skills

Attention to Detail

Education

Post-secondary education in sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting

Job description

The State of Alaska’s Division of Public Assistance seeks an Eligibility Technician to connect the public with a range of public assistance programs while helping to test and implement new system improvements. The role supports Alaska families, elders, and individuals toward independence and self-sufficiency.

Ideal candidates will have knowledge of relevant regulations, strong communication, problem-solving abilities, and proficiency with computers and databases.