Eligibility Specialist I - Public Services & Benefits

State of Arkansas; Arkansas; Vor Ort; USD 47.000 - 70.000; Vollzeit

Benefits dieser Stelle

Pension

Paid state holidays

Maternity leave

Zusammenfassung

The State of Arkansas Department of Human Services is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This role requires strong attention to detail, organizational skills, proficient keyboarding, and clear written and verbal communication to ensure timely, accurate determinations.

You will maintain case records, process renewals, assist applicants with documentation, and ensure compliance with state

Qualifikationen

• At least one year of experience in customer service, administrative support, case processing, or a related field.

Aufgaben

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on available resources and services to support their needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify potential discrepancies or inconsistencies in applications and elevate cases when needed.
• Maintain confidentiality and security of sensitive applicant data in accordance with state privacy laws.
• Prepare reports and summaries as needed for internal review and audits.

Kenntnisse

Attention to detail

Verbal communication

Written communication

Customer service

Computer proficiency

Case management systems

Time management

Jobbeschreibung

The State of Arkansas Department of Human Services is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This role requires strong attention to detail, organizational skills, proficient keyboarding, and clear written and verbal communication to ensure timely, accurate determinations.

You will maintain case records, process renewals, assist applicants with documentation, and ensure compliance with state