Program Eligibility Specialist I - Help Access Benefits

State of Arkansas; Huntsville (AL); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Department of Human Services in Arkansas seeks a Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. Under general supervision, you will gather client data, coordinate with providers, and prepare recommendations to support timely decisions.

Qualifications include a bachelor’s degree in psychology or related field and at least one year in customer service or case processing.

Qualifications

• Bachelor's degree in psychology, sociology, or related field.
• At least one year of experience in customer service, administrative support, case processing, or related field.
• Ability to assess information and apply program guidelines with attention to detail.

Responsibilities

• Review and process applications for state assistance programs in compliance with policies.
• Verify applicant information including income, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants for documentation.
• Educate applicants on resources and program benefits and respond to inquiries.

Skills

Attention to detail

Organizational skills

Verbal and written communication

Customer service

Keyboarding proficiency

Education

Bachelor's degree in psychology, sociology, or related field

Tools

Case management systems

Job description

The Department of Human Services in Arkansas seeks a Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. Under general supervision, you will gather client data, coordinate with providers, and prepare recommendations to support timely decisions.

Qualifications include a bachelor’s degree in psychology or related field and at least one year in customer service or case processing.