Impactful Program Eligibility Specialist I

State of Arkansas; Salem (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Paid state holidays

Maternity leave

Job summary

The Program Eligibility Specialist I at the State of Arkansas reviews applications, verifies information, and determines eligibility for state‑administered programs. This role requires careful attention to detail, strong organizational skills, computer keyboarding, and excellent verbal and written communication to ensure accurate determinations.

Initial training is required; some in‑State travel may be involved.

Qualifications

• Minimum qualifications include 1 year of experience in customer service, administrative support, or related field.
• Strong attention to detail in reviewing information and data entry.
• Ability to explain complex policies to applicants and prepare reports.

Responsibilities

• Review and process applications for state assistance programs per policies.
• Verify applicant information including income, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up with applicants to gather documentation.
• Educate applicants on resources and program benefits.
• Prepare reports and summaries for internal review and audits.

Skills

Attention to detail

Verbal & written communication

Customer service

Case management

Multi-tasking

Policy explanation

Documentation & reporting

Prioritization

Education

Bachelor's degree in psychology/sociology or related field

Tools

Case management software

Job description

The Program Eligibility Specialist I at the State of Arkansas reviews applications, verifies information, and determines eligibility for state‑administered programs. This role requires careful attention to detail, strong organizational skills, computer keyboarding, and excellent verbal and written communication to ensure accurate determinations.

Initial training is required; some in‑State travel may be involved.