Impactful Eligibility Specialist – State Programs

State of Arkansas; Batesville (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Program Eligibility Specialist I position with the State of Arkansas requires evaluating applications for state-assisted programs, verifying information, and making eligibility determinations. It emphasizes attention to detail, multi-tasking, and strong communication with clients and partners.

Entry-level role with opportunities to enhance skills in case management and regulatory compliance, offering state benefits such as a pension, holidays, and growth potential within DHS.

Qualifications

• Bachelor's degree preferred in psychology, sociology, or related field.
• Experience in customer service, administrative support, or case processing is valued.
• Substitutions allowed for part of these requirements with approval.

Responsibilities

• Review applications for state assistance programs in compliance with policies.
• Verify information including income, residency, and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up for required documents.
• Monitor ongoing eligibility and renewal processes.
• Communicate eligibility requirements and program benefits clearly to applicants.
• Assist applicants in completing forms and gathering documentation.
• Respond to inquiries and resolve concerns related to eligibility.

Skills

Attention to detail

Verbal communication

Written communication

Computer skills

Case management

Education

Bachelor's degree in psychology, sociology, or related field

Tools

Basic computer applications

Case management systems

Job description

The Program Eligibility Specialist I position with the State of Arkansas requires evaluating applications for state-assisted programs, verifying information, and making eligibility determinations. It emphasizes attention to detail, multi-tasking, and strong communication with clients and partners.

Entry-level role with opportunities to enhance skills in case management and regulatory compliance, offering state benefits such as a pension, holidays, and growth potential within DHS.