Program Eligibility Specialist I

AR Dept of Human Services; Pine Bluff (AR); On-site; USD 40,000 - 52,000; Full time

Job summary

The Program Eligibility Specialist I at AR Dept of Human Services in Pine Bluff, AR handles intake reviews, verifies information, and determines eligibility for state programs under supervision. You will prepare records, explain policy guidance, and connect applicants with available resources.

This entry-level role emphasizes accuracy, strong communication, and the ability to manage multiple cases while meeting deadlines and following federal and state guidelines.

Qualifications

• Experience in customer service or administrative support is preferred.
• Detail-oriented with accuracy in document review and data entry.
• Familiar with basic computer applications and case management systems.
• Able to explain complex policies to applicants clearly.
• Capable of prioritizing tasks and meeting deadlines.

Responsibilities

• Review applications and verify applicant information for eligibility.
• Determine eligibility for state-administered programs.
• Process cases in line with state and federal policies.
• Maintain accurate records and case notes.
• Explain eligibility decisions and available resources to applicants.

Skills

Customer service

Attention to detail

Data entry

Communication skills

Time management

Tools

Case management software

MS Office

Job description

The Program Eligibility Specialist I is an entry-level position with the Arkansas Department of Human Services responsible for reviewing applications, verifying applicant information, and determining eligibility for state-administered programs. The role requires processing cases in compliance with state and federal policies, maintaining accurate records, and communicating clearly with applicants about eligibility determinations and available resources. This position is based in Pine Bluff, AR and works under general supervision.

Key qualifications:

• At least one year of experience in customer service, administrative support, case processing, or related field
• Strong attention to detail in reviewing documents and entering data
• Proficiency in basic computer applications and case management systems
• Ability to explain complex policies to applicants in an understandable manner
• Capacity to prioritize tasks, handle multiple cases, and meet deadlines
• Ability to assess applicant information and apply program guidelines accurately