Eligibility Specialist I — Help Applicants Access Benefits

State of Arkansas; Little Rock (AR); On-site; USD 43,000 - 52,000; Full time

Job summary

The Arkansas Department of Agriculture is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This role emphasizes attention to detail, organizational skills, and strong customer service to ensure timely determinations.

Responsibilities include processing applications, maintaining case records, and communicating eligibility requirements.

Qualifications

• Strong attention to detail in reviewing applications.
• Proficiency in basic computer applications and case management systems.
• Ability to explain policies clearly to applicants.
• Strong verbal and written communication skills.
• Customer service abilities to ensure timely determinations.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for participants.
• Provide clear communication to applicants regarding eligibility, status, and program benefits.
• Assist clients in completing forms and gathering necessary documentation.
• Respond to inquiries and resolve concerns related to eligibility and program participation.
• Educate applicants on resources and services to support needs.
• Ensure adherence to state and federal regulations in eligibility determinations.
• Identify discrepancies in applications and elevate cases when needed.
• Maintain confidentiality of sensitive data per state privacy laws.
• Prepare reports for internal review and audits.

Skills

Attention to detail

Keyboarding

Verbal communication

Written communication

Customer service

Tools

Case management systems

Job description

The Arkansas Department of Agriculture is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state programs. This role emphasizes attention to detail, organizational skills, and strong customer service to ensure timely determinations.

Responsibilities include processing applications, maintaining case records, and communicating eligibility requirements.