Program Eligibility Specialist I – Start Your Impact

State of Arkansas; Bentonville (AR); Presencial; USD 47.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Maternity leave

Paid state holidays

Descripción de la vacante

The State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs. This role emphasizes attention to detail, strong organizational skills, and proficient computer and communication abilities.

Responsibilities include processing applications, verifying income/assets, maintaining case records, and guiding applicants through required documentation while ensuring regulatory compliance

Formación

• Bachelor’s degree equivalent in psychology, sociology or related field.
• Experience or substitution allowed with agency review, per policy.
• Ability to handle confidential information with care.

Responsabilidades

• Review and process applications for state assistance programs per policy.
• Verify income, assets, residency and household composition.
• Maintain accurate case records to support eligibility decisions.
• Ensure timely processing and follow-up for required documentation.
• Monitor ongoing eligibility and renewal processes.
• Communicate eligibility requirements and status to applicants.
• Assist clients in completing forms and gathering documents.
• Respond to inquiries and resolve eligibility concerns.
• Educate applicants on available resources and services.
• Ensure compliance with state and federal regulations.
• Identify discrepancies and elevate cases when needed.
• Maintain confidentiality of sensitive applicant data.
• Prepare reports for internal review and audits.

Conocimientos

Attention to detail

Verbal and written communication

Customer service

Data entry / keyboarding

Case management systems

Policy explanation

Multitasking / time management

Analytical reasoning

Educación

Bachelor's degree or equivalent

Descripción del empleo

The State of Arkansas is seeking an entry-level Program Eligibility Specialist I to review applications, verify information, and determine eligibility for state-administered programs. This role emphasizes attention to detail, strong organizational skills, and proficient computer and communication abilities.

Responsibilities include processing applications, verifying income/assets, maintaining case records, and guiding applicants through required documentation while ensuring regulatory compliance