Eligibility Specialist II - Serve Families & Verify Benefits

State of Arkansas; De Queen (AR); Presencial; USD 52.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Maternity leave

Paid state holidays

Great benefits

Descripción de la vacante

The State of Arkansas, Department of Human Services, seeks a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state-administered programs. You will analyze complex case information, interpret policy, and communicate clearly with applicants to ensure accurate determinations.

Responsibilities include processing applications, verifying documentation, maintaining records, and ensuring compliance with regulations.

Formación

• Two years of experience in eligibility determination or related field.
• Ability to interpret program policies and apply them to cases.
• Proficiency in preparing, presenting, and reviewing oral and written information.

Responsabilidades

• Review and process applications for state-administered assistance programs, ensuring timely determinations.
• Verify applicant information (income, assets, residency, household) per guidelines.
• Maintain case records and documentation in compliance with regulations.
• Monitor ongoing eligibility and process renewals, changes and appeals as needed.
• Identify discrepancies or potential fraud and escalate for review.
• Provide clear communication to applicants about eligibility and processes.
• Assist clients with forms and required documentation, updating case status.
• Educate applicants on policies and available resources to ensure transparency.

Conocimientos

Data analysis

Record management

Case processing

Policy interpretation

Verbal & written communication

Attention to detail

Task prioritization

Customer service

Descripción del empleo

The State of Arkansas, Department of Human Services, seeks a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state-administered programs. You will analyze complex case information, interpret policy, and communicate clearly with applicants to ensure accurate determinations.

Responsibilities include processing applications, verifying documentation, maintaining records, and ensuring compliance with regulations.