Eligibility Specialist II — Public Service Impact

State of Arkansas; Pine Bluff (AR); On-site; USD 52,000 - 77,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

Department of Human Services in Arkansas seeks a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state programs. The role requires understanding of policies, analytical skills, and strong communication to assist applicants.

Responsibilities include processing applications, verifying information, maintaining records, and ensuring compliance with regulations while delivering quality customer service and support to vulnerable populations.

Qualifications

• Two years of experience in eligibility determination, case management, social service administration, or related field.

Responsibilities

• Review and process applications for state-administered assistance programs, ensuring timely and accurate determinations.
• Verify applicant information, including income, assets, residency, and household composition, per guidelines.
• Maintain case records and documentation in compliance with state and federal regulations.
• Monitor ongoing eligibility of program participants and process renewals, changes, and appeals as needed.
• Identify discrepancies or fraudulent applications and elevate cases for further review.
• Provide clear and professional communication to applicants regarding eligibility requirements, processes, and benefits.
• Assist clients with forms, documentation, and understanding case status.
• Address inquiries and resolve eligibility-related issues promptly and with empathy.
• Educate applicants on program policies and available resources for transparency.
• Ensure compliance with regulations governing program eligibility.
• Conduct quality control checks and audits to maintain accuracy in determinations.
• Generate reports and summaries for internal review and audits.

Skills

Data analysis

Record management

Case processing systems

Policy interpretation

Communication

Job description

Department of Human Services in Arkansas seeks a Program Eligibility Specialist II to review, verify, and determine applicant eligibility for state programs. The role requires understanding of policies, analytical skills, and strong communication to assist applicants.

Responsibilities include processing applications, verifying information, maintaining records, and ensuring compliance with regulations while delivering quality customer service and support to vulnerable populations.