Program Eligibility Specialist I — Access & Benefits

State of Arkansas; Batesville (AR); On-site; USD 47,000 - 70,000; Full time

Benefits offered by this job

Pension

Maternity leave

Paid state holidays

Job summary

The Program Eligibility Specialist I position with the State of Arkansas DHS is an entry‑level role focused on reviewing applications, verifying information, and determining eligibility for state‑administered programs. It requires strong attention to detail, organizational skills, and solid customer service and communication abilities to ensure timely, accurate determinations.

Initial and ongoing training is provided; travel may be required.

Qualifications

• At least one year of experience in customer service, administrative support, case processing, or a related field.
• Promotion to the next classification level is at the discretion of the department and the Office of Personnel Management.
• Other job related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Responsibilities

• Review and process applications for state assistance programs in compliance with established policies.
• Verify applicant information, including income, assets, residency, and household composition.
• Maintain accurate and up-to-date case records to support eligibility decisions.
• Ensure timely application processing and follow-up with applicants to gather required documentation.
• Assist in monitoring ongoing eligibility and renewal processes for program participants.
• Provide clear and professional communication to applicants regarding eligibility requirements, application status, and program benefits.

Skills

Attention to detail

Organizational skills

Keyboarding

Verbal communication

Written communication

Customer service

Education

Bachelor's degree or equivalent in psychology, sociology, or related field

Tools

Case management systems

Basic computer applications

Job description

The Program Eligibility Specialist I position with the State of Arkansas DHS is an entry‑level role focused on reviewing applications, verifying information, and determining eligibility for state‑administered programs. It requires strong attention to detail, organizational skills, and solid customer service and communication abilities to ensure timely, accurate determinations.

Initial and ongoing training is provided; travel may be required.