Public Benefits Eligibility Operations Analyst

DGS Office of External Affairs

Ocala (FL)

On-site

USD 28,000 - 39,000

Full time

5 days ago

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Job summary

Florida Department of Children and Families seeks an OPS Government Operations Consultant I to support ESS eligibility operations in Ocala. Responsibilities include reviewing and processing eligibility cases, researching discrepancies, and ensuring compliance with policies and federal requirements.

The role emphasizes independent judgment, attention to detail, and collaboration with ESS leadership. The position involves high-volume eligibility work and opportunities to contribute to continuous

Qualifications

Knowledge of eligibility programs and public assistance eligibility determination processes.
Case processing procedures and workflow management.
Data analysis capabilities using common Office tools.
Experience reviewing eligibility cases for accuracy and compliance.

Responsibilities

Review and process eligibility cases in high-volume environment.
Research discrepancies and resolve case issues.
Analyze case information to ensure policy and federal compliance.
Support continuous improvement efforts within ESS operations.
Collaborate with statewide and regional ESS leadership.

Skills

Eligibility programs knowledge

Case processing procedures

Data analysis capabilities

Attention to detail

Ability to manage multiple priorities

Collaborative work with ESS leadership

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Job description

The role emphasizes independent judgment, attention to detail, and collaboration with ESS leadership. The position involves high-volume eligibility work and opportunities to contribute to continuous

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