Eligibility Determination Specialist - SNAP & TANF (Onsite)

State of Tennessee; Pikeville (TN); On-site; USD 36,000 - 46,000; Full time

Job summary

State of Tennessee in Pikeville, TN is seeking an Eligibility Counselor Trainee to learn to perform eligibility determinations for SNAP and TANF under direct supervision. You interview customers, assess income/expenses, and document case activity as you build toward independent work.

This on-site role requires a Bachelor's degree and a criminal background check. Training lasts about one year, after which the employee may be reclassified to Eligibility Counselor 2 based on performance and program

Qualifications

• Bachelor's degree required.
• Experience substitutions allowed for education on a year-for-year basis.

Responsibilities

• Learns to manage initial and ongoing eligibility determinations for SNAP and TANF.
• Interviews customers by phone or in person and records case activity.
• Calculates monthly income/expenses for budgeting; maintains case records.
• Reviews data from customers and systems to ensure entitlements.
• Assists customers with applications and appointments, explains responsibilities.

Skills

Mathematics

Active learning

Complex problem solving

Time management

Communicates effectively

Deductive reasoning

Inductive reasoning

Written comprehension

Education

Bachelor's degree

Tools

Office equipment

Computer/tablet

Multifunction printer

Calculator

Job description

State of Tennessee in Pikeville, TN is seeking an Eligibility Counselor Trainee to learn to perform eligibility determinations for SNAP and TANF under direct supervision. You interview customers, assess income/expenses, and document case activity as you build toward independent work.

This on-site role requires a Bachelor's degree and a criminal background check. Training lasts about one year, after which the employee may be reclassified to Eligibility Counselor 2 based on performance and program