Eligibility Specialist SNAP & TANF (Customer-Facing)

State of Tennessee; Nashville (TN); On-site; USD 39,000 - 49,000; Full time

Job summary

State of Tennessee in Nashville is seeking an entry-level Eligibility Determination professional to learn and perform eligibility determinations for SNAP and TANF under supervision. You will interview customers, verify information, calculate income and expenses, and support ongoing eligibility with careful documentation.

The role requires a Bachelor's degree or equivalent experience, and offers progression to higher eligibility roles after a training period.

Qualifications

• Education and Experience: Bachelor's degree; substitution options for education include qualifying full-time professional eligibility determination experience or para-professional experience in this capacity.
• Two years of full-time para-professional experience as an Eligibility Assistant or a State contractor serving in this capacity for the Department of Human Services.

Responsibilities

• Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF programs based on specific demographic and economic criteria in accordance with Federal and State requirements through independently conducting probing interviews with customers by phone or in person.
• Learns to provide case management for initial SNAP and TANF eligibility, ongoing eligibility, and customer changes to assess impact on continued eligibility through direct customer engagement via phone or in person.
• Learns to calculate monthly income and expenses to ensure accurate budgeting. Documents information regarding verifications requested/received, benefits and services provided, and other case-related activity using a computerized case record and/or paper case files.
• Learns to ensure accurate receipt of entitled benefits by reviewing, verifying and utilizing data provided by customers and multiple electronic systems while maintaining confidentiality.
• Learns to assist customers with the application process and scheduling appointments.
• Learns to review and interprets program policy and explains eligibility and ongoing responsibilities for programs/services to ensure customer understanding.
• Learns to assess customer's strengths and considers their goals, desired outcomes, work activities, and supportive services to aid in self-sufficiency. Identifies benefits and services that may be available to customers within the Department or from external sources and makes referrals as appropriate.
• Learns to develop and maintains partnerships with vendors and outside organizations to obtain information, promote programs and identify available services and benefits to effectively meet customer needs and promote self-sufficiency.

Skills

Tech Savvy

Decision Quality

Optimizes Work Processes

Education

Bachelor's degree

Job description

State of Tennessee in Nashville is seeking an entry-level Eligibility Determination professional to learn and perform eligibility determinations for SNAP and TANF under supervision. You will interview customers, verify information, calculate income and expenses, and support ongoing eligibility with careful documentation.

The role requires a Bachelor's degree or equivalent experience, and offers progression to higher eligibility roles after a training period.