Eligibility Specialist - SNAP & TANF (Entry-Level)

State of Tennessee; Tracy City (TN); On-site; USD 39,000 - 49,000; Full time

Job summary

State of Tennessee in Tracy City, TN seeks an Eligibility Worker to learn and perform eligibility determinations for SNAP and TANF under supervision. You will interview customers, gather verifications, and manage case records to ensure accurate benefits.

The role involves customer engagement by phone or in person, with a mandatory one-year training period leading to reclassification. A criminal background check is required and duties are performed in a state office setting.

Qualifications

• Bachelor's degree or higher required.
• Experience substitution allowed: full-time eligibility determination work may substitute education.
• Criminal history disclosure form and fingerprinting required.
• Must meet program policy guidelines for SNAP/TANF eligibility.

Responsibilities

• Learns to manage a workload of initial and on-going eligibility determinations for SNAP and TANF.
• Learns to provide case management for eligibility and changes via phone or in person.
• Learns to calculate monthly income and expenses for budgeting and to document case activity.
• Learns to review data from customers and systems to ensure accuracy of benefits.

Skills

Mathematics

Active Learning

Complex Problem Solving

Time Management

Education

Bachelor's degree

Tools

General Office Equipment

Computer/Laptop/Tablet

Multifunctional Printer

Calculator

Job description

State of Tennessee in Tracy City, TN seeks an Eligibility Worker to learn and perform eligibility determinations for SNAP and TANF under supervision. You will interview customers, gather verifications, and manage case records to ensure accurate benefits.

The role involves customer engagement by phone or in person, with a mandatory one-year training period leading to reclassification. A criminal background check is required and duties are performed in a state office setting.