Elevated Salon Experience & Retail Specialist

JCPenney; Warwick (RI); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with Company match

Associate discount

Job summary

JCPenney Salon is seeking a Salon Customer Experience Specialist in Warwick, RI. You will greet guests, schedule appointments, and deliver a welcoming, professional experience while guiding product recommendations to enhance at-home care.

As the first and last impression, you’ll partner with stylists, support promotions, and drive store retail goals with courtesy and product knowledge. This role emphasizes hospitality, efficiency, and revenue-friendly service.

Qualifications

• Love for salon products and services.
• Ability to drive sales and customer service; execute work efficiently and effectively.
• Build positive, inclusive relationships with guests and team members.
• Act with energy and urgency to improve the customer experience.

Responsibilities

• Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Achieves or exceeds individual retail sales goals and contribute to overall salon sales targets.
• Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
• Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out and payment processing.
• Promotes and supports events that drive traffic, client engagement, and service bookings.
• Supports inventory management by tracking product levels and restocking retail shelves.

Skills

Passion for Salon

Results

Ownership

Intensity

Job description

JCPenney Salon is seeking a Salon Customer Experience Specialist in Warwick, RI. You will greet guests, schedule appointments, and deliver a welcoming, professional experience while guiding product recommendations to enhance at-home care.

As the first and last impression, you’ll partner with stylists, support promotions, and drive store retail goals with courtesy and product knowledge. This role emphasizes hospitality, efficiency, and revenue-friendly service.