Electrophysiology Clinic Patient Service Specialist

Aurora Health Care; Milwaukee (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience for appointments and services.

The role focuses on scheduling, billing entry, and medical records support within an ambulatory care team, with Monday–Friday hours and no weekends or holidays. Join a collaborative, patient-centered environment within the Aurora system.

Qualifications

• High school diploma or equivalent.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients for appointments or information on tests, procedures, bills and charges, referrals and other matters.
• Ensures entry at time of service of billing information and accurate follow-up on missing information.
• Upholds standards for accurate and timely medical records.

Skills

Customer service

Communication skills

Caller/patient handling

Education

High school diploma

Job description

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience for appointments and services.

The role focuses on scheduling, billing entry, and medical records support within an ambulatory care team, with Monday–Friday hours and no weekends or holidays. Join a collaborative, patient-centered environment within the Aurora system.