Patient Service Specialist — Front Desk, Billing & Records

Aurora Health Care; Kenosha (WI); On-site; USD 36,000 - 48,000; Full time

Job summary

Aurora Health Care in Wisconsin seeks a Patient Service Representative (PSR) Float to support the ambulatory care team with scheduling, registration, and billing, delivering compassionate, efficient service to patients. You will assist providers, connect with patients, and help ensure accurate medical records, while handling calls and visits for appointments and test results. This role emphasizes accurate billing, patient communications, and a seamless patient experience across our clinics.

Qualifications

• High school diploma or equivalent.
• Minimum two years related customer service experience.
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication skills

Handling difficult callers

Education

High school diploma or equivalent

Job description

Aurora Health Care in Wisconsin seeks a Patient Service Representative (PSR) Float to support the ambulatory care team with scheduling, registration, and billing, delivering compassionate, efficient service to patients. You will assist providers, connect with patients, and help ensure accurate medical records, while handling calls and visits for appointments and test results. This role emphasizes accurate billing, patient communications, and a seamless patient experience across our clinics.