Patient Service Representative (PSR), Electrophysiology Clinic

Aurora Health Care; Milwaukee (WI); On-site; USD 38,000 - 48,000; Full time

Job summary

Aurora Medical Group in Milwaukee is seeking a Patient Service Representative to support providers, connect with patients, and ensure a compassionate, seamless experience for appointments and services.

The role focuses on scheduling, billing entry, and medical records support within an ambulatory care team, with Monday–Friday hours and no weekends or holidays. Join a collaborative, patient-centered environment within the Aurora system.

Qualifications

• High school diploma or equivalent.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.
• Experience handling difficult caller/customers/patients.

Responsibilities

• Provides efficient, high-quality service to patients for appointments or information on tests, procedures, bills and charges, referrals and other matters.
• Ensures entry at time of service of billing information and accurate follow-up on missing information.
• Upholds standards for accurate and timely medical records.

Skills

Customer service

Communication skills

Caller/patient handling

Education

High school diploma

Job description

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

Where You Will Work

Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve. Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

We’re Looking For

• High school diploma or equivalent.
• Experience handling difficult caller/customers/patients.
• Typically requires at least 1 year of experience in providing customer service that includes experience in patient scheduling, registration and department / medical clinic reception.

What You’ll Do

Scheduled hours: Monday – Friday, 8:30am- 5:00pm. No weekends. No Holidays. This role is primarily a scheduling position.

As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.

As a key member of the ambulatory care team, you will:

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This Location:

Aurora St. Luke’s Medical Offices- 2801 W Kinnickinnic River Parkway, Suite 777- Milwaukee, WI

The Aurora St. Luke’s Medical Center (ASLMC) Electrophysiology Clinic is a premier destination for advanced arrhythmia management and cutting-edge device therapies. Operating within a state-of-the-art facility equipped with dedicated EP laboratories and hybrid procedure suites, our highly collaborative team unites board-certified electrophysiologists, advanced practice providers, fellow device nurses, and dedicated cardiac technicians to deliver seamless, top-tier continuity of care. In this fast-paced, outpatient clinic environment, you will serve as a vital clinical expert, patient educator, and liaison—blending clinical technical mastery with compassionate, patient-centered care to significantly improve outcomes for complex arrhythmia patients across the region.

Your feedback matters.

Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements And Working Conditions

• This position may require travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment with significant patient and public contact. May be exposed to ill or contagious patients.
• Must be able to transition from sitting to standing frequently. Must be able to stand and sit for extended periods of time and be physically mobile throughout the workday.
• Frequently lifts to 10 lbs. and occasionally lifts 20 lbs. or more. This occurs when moving equipment and supplies and when transporting patients and/or charts.
• Must be able to push/pull up to 50 lbs. with assistance.
• Sensory requirements include vision, hearing and touch. Must also be able to speak clearly.
• Must be able to use hands with fine motor skills for keyboard data entry.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.