Tech Repair Maestro: Diagnostics & In-Store Fixes

Talentify; Evansville (IN); On-site; USD 2,192,000 - 2,959,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy Evansville is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair computers and devices at our local store. You’ll listen to customers, explain fixes and partner with other Geek Squad Agents to deliver great service.

Daily tasks include diagnosing issues, making recommendations, maintaining documentation, and ensuring timely repairs while keeping customers informed by phone and in person.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnose tech issues

Job description

Best Buy Evansville is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair computers and devices at our local store. You’ll listen to customers, explain fixes and partner with other Geek Squad Agents to deliver great service.

Daily tasks include diagnosing issues, making recommendations, maintaining documentation, and ensuring timely repairs while keeping customers informed by phone and in person.