Electronic Monitoring Support Specialist

Lancopasheriff; Lancaster (Lancaster County); Hybrid; USD 35,000 - 43,000; Full time

Job summary

Lancopasheriff is seeking a full-time Clerical Support position for Adult Probation and Parole Services, primarily assisting the Electronic Monitoring Unit. The role involves independent judgment, clerical tasks, and interactions with departmental staff and community partners.

Qualifications include high school completion and at least two years of clerical experience; strong English language skills and ability to maintain professional demeanor are required.

Qualifications

• Education equivalent to completion of high school with coursework in standard business practice office procedures.
• Two years of clerical and/or typing experience in an administrative, professional or judicial setting.
• Any combination of education and experience providing the knowledge, skills, and abilities cited above.

Responsibilities

• Process paperwork for incoming electronic monitoring cases, including reviewing client home assessments and following up by phone.
• Prepare equipment for installation and add client profile in BI with assigned equipment.
• Maintain equipment inventory, order equipment from BI, and handle returns of damaged equipment.
• Clean and inspect equipment.
• Process the billing for Vigilnet and BI.
• Liaise with Vigilnet for SCRAM questions and schedule removal of SCRAM equipment.
• Monitor on-hold electronic monitoring cases and conduct necessary follow-up.
• Monitor lost equipment spreadsheets and coordinate follow-up with unit supervisor.
• Conduct electronic monitoring orientation as needed.

Skills

Organizational skills

Communication

Interpersonal skills

Criminal justice knowledge

Education

High school diploma

Office procedures coursework

Tools

Personal computer

Fax machine

Copier

Job description

Lancopasheriff is seeking a full-time Clerical Support position for Adult Probation and Parole Services, primarily assisting the Electronic Monitoring Unit. The role involves independent judgment, clerical tasks, and interactions with departmental staff and community partners.

Qualifications include high school completion and at least two years of clerical experience; strong English language skills and ability to maintain professional demeanor are required.