Office Support I 37.5 FT

County of Lancaster; United States; On-site; USD 29,000 - 35,000; Full time

Job summary

Lancaster County is seeking a courteous receptionist to provide reception and telephone coverage for the Adult Probation and Parole Services office. The role requires strong verbal and written communication, organization, and multi-tasking with clerical duties including mail, printing, and filing.

The position reports to the Office Support Supervisor and involves assisting with court runs, scheduling, and daily operations, ensuring professional interaction with clients, staff, and other agencies.

Qualifications

• Education equivalent to completion of high school with standard business office procedures training.
• Must have some clerical typing experience in an administrative, professional or judicial setting; or combination of education and experience.
• Knowledge of English grammar, spelling and punctuation; strong organizational and communication skills.

Responsibilities

• Provide reception and telephone coverage for the office and direct clients accordingly.
• Make copies of forms and print daily reports and schedule changes.
• Perform clerical tasks including court runs, mail/e-faxes, shredding confidential paperwork.
• Support for special projects and department priorities as directed.

Skills

Customer service

Telephone etiquette

Communication skills

Clerical tasks

Multitasking

Education

High school diploma

Tools

Microsoft Office Suite

Filing systems

Job description

Starting Compensation: $31,960.50/Annually Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training. If you're passionate about making a difference,

Job Description

JOB SUMMARY

This is moderately complex clerical work providing reception coverage involving customer service in a variety of forms including: answering and directing phone calls; receiving clients, visitors and other members of the public; communicating with staff; providing clerical support for all Divisions of Adult Probation and Parole Services. An employee in this position performs clerical work involving the need for strong communication skills both verbal and written, ability to follow directions, strong organizational skills, attention to details, and the ability to multitask.

REPORTING RELATIONSHIPS

This position reports directly to the Office Support Supervisor.

ESSENTIAL JOB FUNCTIONS

• 75%- Provide reception and telephone coverage for the office. Research information in computer program, and direct clients and visitors accordingly.
• 10% - Make copies of forms needed for the front desk and print out daily reports and schedule changes.
• 10% - Perform various clerical tasks to include: court run, retrieving/distributing mail and e-faxes, shredding confidential paperwork.
• 5% - Perform other duties and miscellaneous tasks as signed or directed by Supervisor, including providing support for special projects, operational needs, and departmental priorities.

OTHER SPECIFIC TASKS OR DUTIES

Perform related work as required.

MINIMUM QUALIFICATIONS

Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent.

Must possess some experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited below.

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of English grammar, spelling and punctuation.

Knowledge of standard office practices and procedures. Excellent organizational skills. Strong communication skills. Ability to operate office equipment such as personal computer, scanners, photocopiers, fax machines, etc. Ability to make decisions based on well-defined policy and procedures. Ability to organize workload, establish priorities, and complete clerical processing requirements. Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies.

REQUIRED LICENSES/CERTIFICATIONS/CLEARANCES

Must pass a criminal background check.

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to sit, sometimes for long periods of time. Ability to operate a computer or laptop. Ability to lift and move files weighing up to 10 pounds. Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.

The County of Lancaster offers comprehensive benefits to our employees. Read more about our benefits here.

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies. Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

About Us

Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally. The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role. With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County. With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county. Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career. Lancaster County itself is a vibrant and diverse community, offering something for everyone. From the peaceful farmland to the bustling city and towns, there's always something new to discover. Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy. Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.