Office Support III 37.5 FT

Lancopasheriff; Lancaster (Lancaster County); Hybrid; USD 35,000 - 43,000; Full time

Job summary

Lancopasheriff is seeking a full-time Clerical Support position for Adult Probation and Parole Services, primarily assisting the Electronic Monitoring Unit. The role involves independent judgment, clerical tasks, and interactions with departmental staff and community partners.

Qualifications include high school completion and at least two years of clerical experience; strong English language skills and ability to maintain professional demeanor are required.

Qualifications

• Education equivalent to completion of high school with coursework in standard business practice office procedures.
• Two years of clerical and/or typing experience in an administrative, professional or judicial setting.
• Any combination of education and experience providing the knowledge, skills, and abilities cited above.

Responsibilities

• Process paperwork for incoming electronic monitoring cases, including reviewing client home assessments and following up by phone.
• Prepare equipment for installation and add client profile in BI with assigned equipment.
• Maintain equipment inventory, order equipment from BI, and handle returns of damaged equipment.
• Clean and inspect equipment.
• Process the billing for Vigilnet and BI.
• Liaise with Vigilnet for SCRAM questions and schedule removal of SCRAM equipment.
• Monitor on-hold electronic monitoring cases and conduct necessary follow-up.
• Monitor lost equipment spreadsheets and coordinate follow-up with unit supervisor.
• Conduct electronic monitoring orientation as needed.

Skills

Organizational skills

Communication

Interpersonal skills

Criminal justice knowledge

Education

High school diploma

Office procedures coursework

Tools

Personal computer

Fax machine

Copier

Job description

Starting Compensation: $38,863.50/Annually.

Find job security and stability alongside a growing community and a team that supports you. Level up your career through a large network and specialty training.

Job Summary

This is a full-time clerical support position for Adult Probation and Parole Services. This position will primarily provide clerical support for the Electronic Monitoring Unit. This is complex clerical work involving the use of independent judgement. Work may also involve frequent interactions with departmental staff, other agencies, and community partners. Work is performed with considerable independence and is subject to periodic changes in operating procedures.

Reporting Relationships

This position reports directly to the Electronic Monitoring Unit Supervisor.

Essential Job Functions

• 20% Process paperwork for incoming electronic monitoring cases, to include reviewing client home assessments to verify a residence is suitable for electronic monitoring supervision. Conduct client phone calls based on home assessment for follow-up questions as needed.
• 15% Prepare equipment for installation, to include adding client profile in BI with assigned equipment.
• 15% Maintain equipment inventory including ordering equipment from BI if needed and sending back any damaged equipment.
• 15% Clean and inspect equipment.
• 10% Process the billing for Vigilnet and BI.
• 10% Liaison with Vigilnet for SCRAM related questions and schedule removal of SCRAM equipment.
• 5% Monitor on-hold electronic monitoring cases that were not able to be scheduled immediately and conduct necessary follow-up.
• 5% Monitor lost equipment spreadsheets and conduct follow-up as needed in conjunction with unit supervisor.
• 5% Conduct electronic monitoring orientation as needed.

Other Specific Tasks or Duties

Perform related work as required.

Minimum Qualifications

Education equivalent to completion of high school including course work in standard business practice office procedures or equivalent; Two years of experience in clerical and/or typing experience in an administrative, professional or judicial setting; or any combination of acceptable education and experience which has provided the knowledge, skills, and abilities cited above.

Knowledge, Skills, and Abilities

Knowledge of general principles and policies of the criminal justice system. Excellent organizational skills. Ability to use and operate office equipment such as personal computer, facsimile machine, and copier. Complete understanding of basic English to include usage, grammar, spelling, and punctuation. Ability to establish and maintain effective working relationships with staff, visitors, clients, and representatives from other agencies. Must be able to communicate effectively, while maintaining a respectful and professional demeanor with criminal justice clients. Ability to organize workload, establish priorities, and complete clerical processing requirements.

Required Licenses/Certifications/Clearances

The candidate must pass a criminal background check and reference checks.

Physical Requirements / Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit, sometimes for long periods of time. Ability to operate a computer or laptop. Ability to lift and move equipment boxes weighing up to 10 pounds. Ability to provide own transportation to and from meetings and other job-related appointments in a timely manner and ability to access those locations with reasonable accommodations.

Benefits

• The County of Lancaster offers comprehensive benefits to our employees.
• The benefits package for full-time employees, including paid time off, health insurance and flexible healthcare plans, ensures that you feel valued and supported in your role.
• With employee assistance program, tuition reimbursement and more, you'll have the resources you need to provide excellent service to the 550,000 residents of Lancaster County.

Equal Employment Opportunity

Lancaster County Government provides Equal Employment Opportunity for all persons regardless of race, religion, age, sex, national origin, genetic information or disability. The County also observes all applicable laws regarding Veterans status. The County reflects this action in all areas of employment and compensation practices and policies.

Employment with the County

Employment with the County is based upon the ability to perform the job as well as dependability and reliability once an individual is hired.

About Us

Working for Lancaster County offers not just a job, but a chance to thrive both professionally and personally. With 1,600 full-time employees and 300 part-time employees spread across 40 departments, there are plenty of opportunities for growth and development within the county. Whether you're interested in human services, public safety, administration, or any other field, there's a place for you to make a difference and advance your career. Lancaster County itself is a vibrant and diverse community, offering something for everyone. From the peaceful farmland to the bustling city and towns, there's always something new to discover. Whether it's exploring farmers markets, enjoying local cuisine, or immersing yourself in the rich history of the area, Lancaster County has endless opportunities for you and your family to learn, explore, and enjoy. Joining the team at Lancaster County means becoming part of a community dedicated to maintaining and improving this wonderful place we call home.