Service and Processing Specialist - MCCC

City of Indianapolis & Marion County; Indianapolis (IN); On-site; USD 42,000 - 66,000; Full time

Job summary

City of Indianapolis & Marion County is seeking a Community Corrections Specialist to process referrals and releases to Electronic Monitoring, monitor client activity around the clock, and respond to alerts. The role requires handling confidential information with discretion, coordinating with courts and partner agencies, and maintaining accurate case records.

Training and IRAS certification within six months are required.

Qualifications

• High school diploma or equivalent required; IRAS certification within six months of employment.
• Excellent oral and written communication skills in professional interactions.
• Knowledge of computer-based skills including Microsoft Office and database experience.

Responsibilities

• Process referrals and releases to Community Corrections Electronic Monitoring (EM).
• Monitor EM clients, respond to alerts, and document actions in the case management system.
• Investigate violations of supervision and coordinate with courts and agencies.
• Calculate credit time and determine fees; maintain accurate client records.
• Conduct client interviews and schedule initial appointments with verification.

Skills

Oral and written communication

Microsoft Office

Professional demeanor

Data entry

Education

High school diploma or equivalent

Associates degree in Criminal Justice or equivalent

Tools

Case management software

Job description

Agency Summary

The purpose and mission of the Marion County Community Corrections Agency is to improve the lives of citizens in Marion County through community supervision, as an alternative to incarceration, utilizing evidence-based practices and comprehensive case management while cultivating a productive, collaborative, and compliant work environment in order for our workforce to meet the needs of the citizens of Indianapolis and Marion County.

Job Summary

Position is responsible for processing all referrals and releases to Community Corrections Electronic Monitoring (EM) from Marion Superior Courts, Indiana Department of Correction (IDOC), Probation, or other Community Corrections Agencies. Incumbent in this position will perform all tasks associated with client processing, including researching court orders, calculating credit time, printing, and signing documents, obtaining legal documents, completing risk assessments, completing financial worksheets, determining fees owed, and entering data. Incumbent is also responsible for monitoring the whereabouts of EM clients in the Client Service Center, which is staffed 24/7/365, and these are 2nd and 3rd shift positions. Incumbent will monitor and record contacts with EM clients, courts, and other government, or community agencies. Incumbent will respond to all contact made by equipment vendor including the Monitoring Center, Law Enforcement, Supervisor or Director of the agency, regarding any client non-compliance with the conditions of Electronic Monitoring. Incumbent will monitor and respond to alarm output of all network data for high-risk clients as specified by Indiana Statute. This positions actions are controlled by the application of laws, rules, regulations, policies, and procedures. Independent judgment and actions are exercised in determining whether a violation of electronic monitoring has occurred and whether an arrest warrant should be requested. Independent judgment and actions are exercised in the management of crises that occur with clients, their families, victims, and the community. Discretion and judgment are required in the maintenance and use of confidential information such as court records, psychological evaluations, criminal histories, inter-agency reports, law enforcement records, substance abuse evaluation or treatment, urinalysis results, and personal information received from clients. This position reports to the Supervisor.

Equal Employment Opportunity

The City of Indianapolis Marion County is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We value diversity in perspectives and experiences among colleagues and the residents of this city of whom we serve.

• MonitoradherencetotherulesofElectronicMonitoringofallclientsandrespondtoEMalerts daily
• Recognizeandrespondtothelegitimateneedsofvictimsandalertthemtoissuesofconcernduring client supervision
• Holdclientsaccountableforcomplyingwithrulesofsupervision,informingclientsofconsequencesof non-compliance
• Contacttheclientorvictimrespondingtocriminaljusticepartnersbyresearchingandinvestigatingall alerts
• Communicatewitheachclient'sassignedCaseManager(CM)andthe EMSupervisor orTeamLeader on all client activities, equipment problems, alert issues and violations
• Investigateallallegedviolationsofsupervision
• Investigateallallegedviolationsof supervisionandfilewiththecourtonclientswho haveescaped, absconded, or violated conditions of supervision
• Testifyincourt as toafactualbasisinthefilingof theviolationandthewarrant request asrequired
• Enterspecificalertinformationintothecase managementsystem,includingallnecessaryinformation regarding alert type, and document all actions taken to address alerts received
• Document allinformation astoevents oftheshiftthat havetodowithclients
• Enterwork,school, medicalcare,court,andschedulesinvendor'ssoftwareprogramanddocumentin agency's case management system
• ProvidestaffassistancetotheCMandSupervisor,informingSupervisorofissuesrequiringinputand/or consent in a timely manner
• Followappropriateprocedurewhenviolationshaveoccurred,orequipmentmaintenanceisrequired
• ReviewandresearchcourtorderstoassurereferralsorreleaseswithCommunityCorrectionsEMis accurate
• CompleteriskassessmentaccordingtoCommunityCorrectionspolicy
• Assignclient tocasemanagers andscheduleinitialappointments withwrittenverification
• Conductclientinterviews,reviewtherulesofplacementwithCommunityCorrections,andanswerbasic questions
• Completerequiredreportsanddocuments
• Calculatecredittimeandprojectedreleasedatesforeachclientandcompletefinancial worksheetto determine daily user fee
• Coordinatereleasedates ofclients andorganizeelectronicfiles perpolicy
• Obtainorverifyadditionalclientinformationwithoutsideagencieswhen necessary
• Entervictimorallegedvictiminformationintocasemanagementsystemandcheckclientaddress against victim or alleged victim address to verify proper distance restrictions
• ProvideelectronicmonitoringvendorwithexclusionzoneaddressesasreceivedfromtheVictim Advocate
• Sendallappropriateinformationtoelectronicmonitoringvendortoensurepropercomponent equipment installation
• Confidentialityistobemaintainedatalltimes

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time

Minimum Job Requirements and Qualifications

High school diploma or equivalent is required. Must pass State IRAS certification exam within six (6) months of employment. Good oral and written communication skills. Effective in treatment of clients whether face to face or by telephone in a professional and courteous manner. Knowledge of various computer-based skills including Microsoft Office and database experience.

Preferred Job Requirements and Qualifications

Associates degree in Criminal Justice or equivalent. Must pass State IRAS certification exam within six (6) months of employment. Good oral and written communication skills. Effective in treatment of clients whether face to face or by telephone in a professional and courteous manner. Knowledge of various computer-based skills including Microsoft Office and database experience.

Essential functions are regularly performed in a standard office environment with travel to off sites and offices, when necessary, with limited exposure to adverse environmental conditions.