Senior Social Services Case Specialist

DelDOT; Dover (DE); On-site; USD 48,000 - 64,000; Full time

Job summary

DelDOT is seeking a qualified professional to support Probation and Parole operations by processing Electronic Monitoring alerts and monitoring computer systems. The role involves client interviews, case assessment, and coordination with community resources to meet needs.

You will document and report client information and provide referrals as needed. The position requires several years of health or human services experience, knowledge of laws and procedures, and familiarity with automated

Qualifications

• Three years experience in health or human services support such as interviewing clients and assessing personal, health, social or financial needs in accordance with program requirements.
• Three years experience in applying laws, rules, regulations, standards, policies and procedures.
• Six months experience in making recommendations as part of a clients service plan such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months experience in record keeping.
• Six months experience in using an automated information system to enter, update, modify, delete, retrieve/inquire and report on data.

Responsibilities

• Interview, assess and advise clients to determine eligibility, needs and course of action to meet needs.
• Document, verify, records and reports client information.
• Refer ineligible clients to appropriate agencies and resources.
• May provide coverage for other agency assistance programs as assigned.
• Utilize resources of social services / other agencies to address identified needs/problems.
• Maintain adequate records of provided services including case files and related material.
• Provide referral information to individuals and the general public.

Skills

Interviewing clients

Needs assessment

Client service planning

Record keeping

Data entry / AIS usage

Tools

Automated information system (AIS)

Job description

DelDOT is seeking a qualified professional to support Probation and Parole operations by processing Electronic Monitoring alerts and monitoring computer systems. The role involves client interviews, case assessment, and coordination with community resources to meet needs.

You will document and report client information and provide referrals as needed. The position requires several years of health or human services experience, knowledge of laws and procedures, and familiarity with automated