Electronic Billing Manager

Ledgent; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Ledgent is seeking a Billing Operations Manager to oversee the electronic billing process from invoice generation through submission and payment tracking in a professional services environment. The role leads a team of billing professionals, ensures compliance with client billing guidelines, and collaborates with attorneys and clients to resolve inquiries while driving process improvements and reporting.

The ideal candidate has 7+ years of billing experience, advanced Elite 3E proficiency, and

Qualifications

• Minimum 7 years of billing experience, ideally in a law firm or professional services.
• Experience supervising billing personnel.
• Expertise in electronic billing systems and processes.
• Bachelor's degree in Accounting, Finance, or Business Administration.
• Advanced proficiency with Elite 3E billing software.
• Strong proficiency in Microsoft Excel.
• Experience with billing analytics tools.
• Understanding of client billing guidelines.

Responsibilities

• Oversee the electronic billing process from invoice generation through submission and payment tracking.
• Review e-bill submissions for accuracy against client billing requirements.
• Monitor billing workflows and address submission issues promptly.
• Ensure timely generation, distribution and resolution of invoices.
• Co-manage and mentor a team of billing professionals.
• Provide guidance on billing discrepancies, rejections, and appeals.
• Serve as liaison between attorneys, clients, and internal departments on billing matters.
• Prepare and analyze billing and revenue reports.
• Track KPIs and revenue trends.
• Identify opportunities to improve processes for efficiency.
• Maintain compliance with billing guidelines and best practices.

Skills

Leadership

Billing process knowledge

Excel

Analytical thinking

Communication skills

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

Elite 3E

Financial reporting tools

Job description

Billing Operations Management

• Oversee the electronic billing process from invoice generation through submission and payment tracking.
• Review e-bill submissions for accuracy and compliance with client-specific billing requirements.
• Monitor billing workflows and address submission issues promptly.
• Ensure timely generation, distribution, and resolution of invoices.
• Co-manage and mentor a team of billing professionals.
• Provide guidance on billing discrepancies, rejections, and appeals.
• Foster a collaborative, high-performing team environment.
• Assist with workflow prioritization and performance management.

Client & Attorney Support

• Serve as a liaison between attorneys, clients, and internal departments regarding billing matters.
• Resolve billing inquiries and discrepancies efficiently.
• Build and maintain strong working relationships to promote client satisfaction.

Financial Analysis & Reporting

• Prepare and analyze billing and revenue reports.
• Track key performance indicators and revenue trends.
• Identify opportunities to improve billing processes and operational efficiency.
• Provide financial insights and recommendations to leadership.

Process Improvement & Compliance

• Ensure adherence to client billing guidelines and internal policies.
• Recommend and implement process improvements to increase accuracy and efficiency.
• Maintain compliance with legal billing standards and best practices.

Qualifications

• Required Experience
• Minimum of 7 years of billing experience, preferably within a law firm or professional services environment.
• Prior experience managing or supervising billing personnel.
• Demonstrated expertise in electronic billing systems and processes.
• Education
• Bachelor\'s degree in: Accounting, Finance, Business Administration, Or a related field
• Technical Skills
• Advanced proficiency with Elite 3E billing software (required).
• Strong proficiency in Microsoft Excel.
• Experience with financial reporting and billing analytics tools.
• Strong understanding of electronic billing platforms and client billing guidelines.
• Core Competencies
• Excellent leadership and team-development skills.
• Strong communication and interpersonal abilities.
• Exceptional attention to detail and organizational skills.
• Analytical thinking and problem-solving capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Commitment to accuracy, compliance, and client service excellence.

Ideal Candidate Profile

The ideal candidate will bring a combination of legal billing expertise, leadership experience, and strong technical skills. They will be comfortable collaborating across departments, managing complex billing requirements, and driving continuous improvement within the billing function.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles\' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.