Electronic Banking Operations Specialist

Webster First Federal Credit Union; Worcester (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Webster First Federal Credit Union is seeking an Electronic Servicing Representative in Worcester, MA. You will handle ACH processing, debit card services, and ACH/Reg E dispute resolution, while supporting both digital and paper-based banking operations with cross-training for team coverage.

The role emphasizes accuracy, timely processing, member-focused service, and adherence to BSA/OFAC regulations, with training completed annually and a strong emphasis on security and privacy.

Qualifications

• Strong attention to detail and ability to follow both written and verbal instructions.
• Excellent problem-solving skills and ability to analyze information and draw valid conclusions.
• Ability to communicate clearly and professionally with colleagues and members.
• Proficiency with Microsoft Excel and Word.
• Punctual and reliable, with a strong work ethic.
• Ability to arrive promptly for scheduled shifts.

Responsibilities

• Process ACH transactions including ACH receiving/ ACH Origination and returns via EasCorp & Synergy
• Reconcilement of cash advances
• Dispute processing in relation to Reg E including ATM/debit card disputes and unauthorized ACH
• Ordering and maintenance of debit/ATM cards
• Process and post mobile and remote deposit applications and transactions
• Reconcile in-clearing items and return unprocessed items to the EasCorp including check adjustments
• Maintain the Overdraft Privilege programs, including account monitoring
• Negative account reporting to Collections and Efunds
• Respond to member and branch inquiries; researching ACH & Debit card transactions
• Cross-train across operational functions to support team coverage as needed
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items.

Skills

Attention to detail

Problem solving

Clear communication

Excel proficiency

Word proficiency

Punctuality

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Webster First Federal Credit Union is seeking an Electronic Servicing Representative in Worcester, MA. You will handle ACH processing, debit card services, and ACH/Reg E dispute resolution, while supporting both digital and paper-based banking operations with cross-training for team coverage.

The role emphasizes accuracy, timely processing, member-focused service, and adherence to BSA/OFAC regulations, with training completed annually and a strong emphasis on security and privacy.