Remote Electronic Services Associate: ACH & Card Ops

LBS Financial Credit Union; United States; Remote; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

12 Paid Holidays

3 weeks PTO

Defined Benefit Pension Plan

401(k) and Roth(k) Retirement Plans

Life, AD&D, LTD

Educational Reimbursement

Paid Volunteer hours

Job summary

LBS Financial Credit Union in the United States is seeking an Electronic Services Representative I to deliver professional, accurate back-office support to Members, team members, and financial partners. The role emphasizes ACH processing, card disputes, fraud monitoring, and regulatory compliance within the Electronic Services department.

Responsibilities include processing ACH exceptions and returns, managing ATM, debit, and credit card portfolios, handling shifts in Share Drafts, and mentoring

Qualifications

• High School diploma or equivalent.
• Extensive regulatory knowledge with a minimum of three (3) years of processing experience specific to Automated Clearing House (ACH) and/or card disputes and fraud chargebacks.
• Accredited ACH Professional (AAP) beneficial.
• Possesses strong verbal and written communication skills.
• Possesses strong service delivery, analytical, organizational, and prioritizing skills.
• Possesses strong skillset relative to Microsoft Office Applications, i.e. Excel, Word, and Outlook.

Responsibilities

• Process ACH: exception items and returns; reconciliation with ACH file and Core; debit origination; Written Statement of Unauthorized Debit processing; Stop Payments; Payroll Distribution; Payroll Deduction; and Summer Savings.
• Manage ATM, Debit, and Credit Card Portfolios: ordering and blocking cards; fraud monitoring; dispute/fraud chargeback processing; reconciliation of transactions with Network and Host; and GL posting and management.
• Process ATMs: processing incoming/outgoing adjustments; hardware fault monitoring; daily/monthly reconciliation with Network and ATMs; GL posting and management.
• Process Share Drafts: the processing of exception items and returns; reconciliation; GL posting and management.
• Mentors and assists team members with researching and resolving issues and work flows insuring duties are completed with operational, compliance, and regulatory guidelines.
• Efficiently and accurately processes department functions while providing support and assistance to Members, team members, partners, and financial institutions.

Skills

Regulatory knowledge

Attention to detail

Verbal & written communication

Microsoft Office (Excel, Word, Outlook

Education

High School diploma

AAP beneficial

Tools

ACH processing systems

Card dispute systems

Core banking systems

Job description

LBS Financial Credit Union in the United States is seeking an Electronic Services Representative I to deliver professional, accurate back-office support to Members, team members, and financial partners. The role emphasizes ACH processing, card disputes, fraud monitoring, and regulatory compliance within the Electronic Services department.

Responsibilities include processing ACH exceptions and returns, managing ATM, debit, and credit card portfolios, handling shifts in Share Drafts, and mentoring