Electronic Servicing Representative

Webster First Federal Credit Union; Worcester (MA); On-site; USD 29,000 - 34,000; Full time

Job summary

Webster First Federal Credit Union is seeking an Electronic Servicing Representative in Worcester, MA. You will handle ACH processing, debit card services, and ACH/Reg E dispute resolution, while supporting both digital and paper-based banking operations with cross-training for team coverage.

The role emphasizes accuracy, timely processing, member-focused service, and adherence to BSA/OFAC regulations, with training completed annually and a strong emphasis on security and privacy.

Qualifications

• Strong attention to detail and ability to follow both written and verbal instructions.
• Excellent problem-solving skills and ability to analyze information and draw valid conclusions.
• Ability to communicate clearly and professionally with colleagues and members.
• Proficiency with Microsoft Excel and Word.
• Punctual and reliable, with a strong work ethic.
• Ability to arrive promptly for scheduled shifts.

Responsibilities

• Process ACH transactions including ACH receiving/ ACH Origination and returns via EasCorp & Synergy
• Reconcilement of cash advances
• Dispute processing in relation to Reg E including ATM/debit card disputes and unauthorized ACH
• Ordering and maintenance of debit/ATM cards
• Process and post mobile and remote deposit applications and transactions
• Reconcile in-clearing items and return unprocessed items to the EasCorp including check adjustments
• Maintain the Overdraft Privilege programs, including account monitoring
• Negative account reporting to Collections and Efunds
• Respond to member and branch inquiries; researching ACH & Debit card transactions
• Cross-train across operational functions to support team coverage as needed
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items.

Skills

Attention to detail

Problem solving

Clear communication

Excel proficiency

Word proficiency

Punctuality

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Job description

Job Title

Electronic Servicing Representative

Department

Electronic Services

Reports To

Electronic Services Supervisor & AVP/VP Electronic Services

About Webster First Federal Credit Union

Established in 1928 and driven by a goal to make life more comfortable for our community, Webster First Federal Credit Union has grown to an over one-billion-dollar financial institution, serving over 90,000 members across our banking and lending services. Our mission is to leverage who we are as a credit union to empower our members to live their best financial lives. We focus on members, not profits, and our values of strength, exceptional service, and “New England authenticity” are at the heart of everything we do.

We can’t do it without an exceptional workforce! With approximately 250 employees spread across 15 locations in Massachusetts, Webster First Federal Credit Union is committed to empowering a diverse and inclusive workforce that is representative of the community we serve. Our members come from all walks of life and, not unintentionally, so do our staff. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us stronger.

Summary

We’re seeking a detail-oriented and service-driven professional to join us as an Electronic Servicing Representative. In this multifaceted role, you'll play a key part in processing a variety of financial transactions, supporting debit card services, managing ACH operations, and ensuring the smooth handling of both digital and paper-based banking functions.

This position offers a dynamic environment where cross-training and collaboration are highly valued. If you're someone who enjoys working behind the scenes to ensure accurate, timely, and member-focused operational excellence, we’d love to meet you.

Essential Duties And Responsibilities

• Process ACH transactions including ACH receiving/ ACH Origination and returns via EasCorp & Synergy
• Reconcilement of cash advances
• Dispute processing in relation to Reg E including ATM/debit card disputes and unauthorized ACH
• Ordering and maintenance of debit/ATM cards
• Process and post mobile and remote deposit applications and transactions
• Reconcile in-clearing items and return unprocessed items to the Eascorp including check adjustments
• Maintain the Overdraft Privilege programs, including account monitoring
• Negative account reporting to Collections and Efunds
• Respond to member and branch inquiries; researching ACH & Debit card transactions
• Cross-train across operational functions to support team coverage as needed
• Promote overall BSA Compliance by adhering to all BSA and OFAC Regulations specific to job function and by assisting BSA Department as necessary with any departmental function specific items.
• Will actively promote the security and privacy of member and employee information through adherence to both information security and physical security policies, procedures, and governing regulations. Training will be completed at least annually for Information Security topics, BSA, and GLBA; annual BSA training will be position specific. Annual training will also include courses on any of the following regulations as they relate to the position described herein: SAFE ACT, Regulations B, C, D, E CC, DD, and Z as well as any training deemed necessary to promote adherence to applicable regulatory requirements.
• Other duties may be assigned.

Qualifications/Requirements

• Strong attention to detail and ability to follow both written and verbal instructions
• Excellent problem-solving skills and ability to analyze information and draw valid conclusions
• Ability to communicate clearly and professionally with colleagues and members
• Proficiency with Microsoft Excel and Word
• Punctual and reliable, with a strong work ethic
• Ability to arrive promptly for scheduled shifts

Education/Training Experience

• High school diploma or GED required
• Previous experience in a credit union or financial institution preferred

Physical Demands & Work Environment

This role primarily takes place in a professional office environment and involves sedentary work, at a desk or teller station, using a computer, and engaging in phone or video conversations. The noise level is generally moderate. Employees may need to sit or stand for extended periods, move about the office, and occasionally lift, push, pull, or carry items up to 20 pounds. Some repetitive motion including movements (motions) of the wrists, hands, and/or fingers. Employees are required to have visual acuity to perform activities such as transcribing, viewing and using a computer, and reading documents, as well as the ability to communicate verbally with colleagues, supervisors, members, and visitors. Reasonable accommodations will be provided as needed.

Pay Range

$21 - $25 / hour

Note

Individual compensation is determined based on experience, skills, and internal equity.