Banking Member Support Specialist

Webster First Federal Credit Union; Worcester (MA); Hybrid; USD 28,000 - 29,000; Full time

Job summary

Webster First Federal Credit Union in Worcester, MA is seeking a Call Center Representative to be the first point of contact for members, handling a wide range of banking needs by phone and online. This role requires multitasking, attention to detail, and delivering high-quality service in a fast-paced environment.

Previous banking experience is preferred. The organization offers career growth, ongoing training, and a collaborative team environment where your contributions will have a meaningful

Qualifications

• High school diploma or GED required.
• At least one year of banking or credit union experience.
• Strong verbal and written communication and customer service.
• Proficiency in Microsoft Office and ability to learn banking systems.
• Excellent numerical skills with basic arithmetic.
• Ability to follow written and verbal instructions and handle multiple inquiries.
• Punctual and reliable schedule adherence.

Responsibilities

• Assist members via phone, email, and webchat with account maintenance and services.
• Provide online banking assistance and loan inquiries.
• Collaborate with other departments to ensure seamless service.
• Assist at the front desk when needed.
• Pull and review reports for account updates and member needs.

Skills

Verbal communication

Written communication

Multitasking

Customer service

Problem solving

Data analysis

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Webster First Federal Credit Union in Worcester, MA is seeking a Call Center Representative to be the first point of contact for members, handling a wide range of banking needs by phone and online. This role requires multitasking, attention to detail, and delivering high-quality service in a fast-paced environment.

Previous banking experience is preferred. The organization offers career growth, ongoing training, and a collaborative team environment where your contributions will have a meaningful